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ADVISORY: Flight FAE102 to Mombasa is delayed by 45 minutes due to weather conditions | TRAVEL UPDATE: COVID-19 requirements have been revised for all flights to Somalia — Read more | PROMO: Book early for the holiday season and receive 10% off Business Class fares | ADVISORY: Flight FAE102 to Mombasa is delayed by 45 minutes due to weather conditions | TRAVEL UPDATE: COVID-19 requirements have been revised for all flights to Somalia — Read more | PROMO: Book early for the holiday season and receive 10% off Business Class fares |

Terms of Service

Last Updated: June 04, 2026

Welcome to Freedom Airline Express. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.

1. Booking and Ticketing

All bookings made through our website, call center, or authorized agents are subject to seat availability and our conditions of carriage. A booking is only confirmed once full payment is received and a valid e-ticket is issued. Fares are subject to change without notice until ticketing is completed.

2. Check-in and Boarding

Passengers must present valid identification (National ID or Passport) and their e-ticket at check-in. Check-in counters typically close 45 minutes prior to scheduled departure for domestic flights and 2 hours for international flights. Failure to arrive on time may result in cancellation of your booking without refund.

3. Baggage Allowance

Free baggage allowances vary depending on the route and fare class. Excess baggage is subject to additional charges and is carried only if space and weight permit. Dangerous goods and prohibited items must not be carried in checked or cabin baggage.

4. Cancellations and Refunds

Ticket cancellations and refunds are governed by the specific fare rules associated with your ticket. Promotional and discounted fares are often non-refundable. Refund requests must be submitted through the original booking channel.

5. Flight Schedules and Delays

While we strive to maintain our published schedules, flight times are not guaranteed. We may need to change schedules, cancel, or delay flights due to weather, technical reasons, or operational constraints. In such events, we will attempt to rebook you on the next available flight or provide a refund in accordance with our policies.

6. Website Use and Third-Party Tools

Our website utilizes third-party tools, including Google Analytics, to optimize user experience. By using our site, you consent to the processing of data about you by these third parties as outlined in our Privacy Policy.

7. Governing Law

These terms and conditions are governed by the laws of the Republic of Kenya. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Kenyan courts.